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Terms and Conditions

Users of the Services offered by Shoplepianore acknowledge and accept these terms and conditions. 

Owner of Shoplepianore and related Services

Le Pianore Società Semplice Società Agricola
Podere Maladina 1, Monticello Amiata

58044 Cinigiano, GR
P.IVA: IT01580620530

Company email address: lepianore@gmail.com


This document

This document is a legal agreement between you, the User, and the entity providing Shoplepianore. It governs your use of the online properties and, in any case, for the use of the services provided. “Legal agreement” means that the terms of this agreement are binding on the relationship between you and us once you have accepted the terms. For simplicity, “User”, “you”, “your” and similar terms, either in singular or plural form, refer to you, the User. “We”, “our”, “us” and similar terms refer to the corporation that owns and manages Shoplepianore as outlined in the present document. “Shoplepianore” refers to the current website and/or application. “Agreement” refers to this document, as amended from time to time. The Agreement is concluded in the English language. Acceptance of this Agreement

In order to use Shoplepianore, you must read this Agreement carefully and agree to accept the same by clicking the button for its acceptance. If you don’t accept this Agreement you cannot use the Service.

Terms and conditions of sale


Purchasing process

Each order sent constitutes an offer to purchase the products. Orders are subject to availability and to the Company’s discretionary acceptance.
Users must select the products and complete the check-out, after having attentively verified the information in the order summary. The order is placed by the confirmation of the same, and is subject to payment of the price, taxes and shipping and further payment fees indicated in the order summary.

The Order Processing Receipt does not constitute acceptance of the order. The order shall be confirmed at the time the Order Confirmation is sent by the Company to the email address provided by the User. The Company reserves the right to invalidate an order by informing the User within 5 business days of placing the order, using the email address associated with their purchase, about the unavailability of one or more of the purchased products. In this case, the Company will refund the price and the delivery costs incurred by the User.

Any customs duties are not included.

Methods of payment

Shoplepianore uses third-party tools for its payment processing and is not connected with any of the provided payment information – such as the credit card – in any way.

Any declined payment costs shall be borne by the User.

Authorization for future PayPal payments

When paying via a PayPal account, during the purchase, Shoplepianore will store an identification code assigned to the customer’s PayPal account, therefore authorizing Shoplepianore to an exclusive use linked to future purchases.

This authorization can be revoked at any time, either through the interface of Shoplepianore or directly by contacting the Company.

Retention of title

Until the complete payment of the price of the products ordered, the products remain the property of the Company.

Availability of products

Prices, descriptions or availability of the products on display are subject to change without notice. The photos posted are for representation purposes only and may not be an exact representation of the product.
The Company will do its best to present the characteristics of the products with the greatest level of detail permitted by Shoplepianore in each tab corresponding to the product viewed by the User. However, images and colors of products offered for sale on Shoplepianore may differ from the real ones due to many factors, including, by way of example, User’s device monitor, photographic filters, etc. Therefore, the User acknowledges and agrees that any such minor differences do not constitute a lack of conformity of products.

Order Completion

The Order is completed in accordance with the details specified on the order summary page and within the Order Confirmation email, subject to availability of the product ordered.
The Company shall not be liable for damages suffered as a result of delays in delivery which are not dependent on circumstances foreseen by the parties at the time of the Order Confirmation.



Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must verify the contents specifying any anomalies in the delivery form.
In case of failure to collect the products by the deadline set by the carrier, the products will be returned to the Company, who will refund the purchase price but not the shipping cost. The Company cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier Company where arranged by the User or for delays in delivery attributable to it.

Right of withdrawal

In case of purchase of products or services via Shoplepianore the User has the right to terminate the contract without specifying the reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party other than the carrier and designated by the User – takes physical possession of the products. To exercise the right of withdrawal, the User is obliged to inform the Company of their decision to cancel by sending an unequivocal statement to the designated contacts.

To this end, a template withdrawal form provided within the “definitions” section of this document is available to the User. Users are, however, free to express their wish to withdraw in any other equivalent way.

Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, excluding those covering the cost of delivery,  without undue delay and in any event no later than 14 days from the day on which the Company is informed of the User’s decision to withdraw from the present contract. Refund will be made using the same means of payment as used by the User for the initial transaction. The refund will be suspended until the goods are received by the Company.

The User shall send back the goods in the original packaging and return them to the Owner without undue delay and in any event not later than 14 days from the day on which the User communicated his/her intention to withdraw from the contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods will be borne by the User. The User is solely liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal

Returned goods that are damaged or used differently and further than strictly necessary to establish their nature, characteristics and functioning will not be refunded.

The User is asked to return the goods attaching a copy of the delivery slip received.

The right of withdrawal is excluded in all cases relating to:

Goods made to specifications or clearly personalized;

Goods which are liable to deteriorate or expire rapidly;

Sealed goods which are not suitable to be returned for reasons of hygiene or the protection of health, if such goods were unsealed after delivery.

If one of the above exceptions is applicable to the goods purchased, the User may not exercise the right of withdrawal.

Applicability of the right of withdrawal

The clauses referring to the exercise of the right of withdrawal and its consequences and exceptions, shall apply exclusively to those Users who qualify as consumers, i.e. Users who are acting for purposes which can be regarded as outside their trade (or entrepreneurial activity) or profession.

Intellectual property rights

All trademarks, nominal or figurative, and all other marks, trade names, service marks, word marks, illustrations, images, or logos that appear concerning Shoplepianore are, and remain, the exclusive property of the Company or its licensors and are protected by the laws in force on trademarks and by related international treaties.

Age eligibility 

Users declare to be adult according to their applicable legislation. Under no circumstance may persons under the age of 13 use Shoplepianore.

Conditions for receipt of deliveries

Users who make a purchase through Shoplepianore, moreover, declare the person who will receive the delivery of the purchased products to be also adult according to the applicable legislation.

Assignment of contract

The Company reserves the right to transfer, assign, dispose of by novation or subcontract all or any rights or obligations under these Terms, as long as the User’s rights under the Terms are not affected.

Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Company.


All communications relating to Shoplepianore must be sent using the contacts stated in this document.

Governing law and jurisdiction

These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Company has their registered offices.
An exception to this rule applies in cases, where the law provides a sole place of jurisdiction for consumers.

Dispute resolution

Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link.
The Company is available for any questions via the email address posted under the Owner’s information in this document.


Example withdrawal form

Addressed to:

Le Pianore Società Semplice Società Agricola
Podere Maladina 1, Monticello Amiata

58044 Cinigiano, GR
P.IVA: IT01580620530

Company email address: lepianore@gmail.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

_____________________________________________  (insert a description of the goodsthat are subject to the respective withdrawal)

Ordered on: (insert the date)

Received on: (insert the date)

Name of consumer(s):

Address of consumer(s):


(sign if this form is notified on paper)

Order Confirmation

Indicates the email that the Company sends as shipping confirmation at the moment when the purchased products, or parts of them, are being dispatched.

Order Processing Receipt

Indicates the email that the Company sends upon receipt of the order.

Terms and Conditions (or Terms)

These Terms and Conditions, which constitute a legally binding agreement between the User and the Company.


Any user of the Service, whether a human being or legal entity.